This website is operated by Rural Tails Dog Grooming and whose registered address is 2 St Helena, Polesworth, B78 1NW. For the purposes of the following policy "we" refers to Rural Tails Dog Grooming. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting ruraltails.com and it's contents thereafter (our website) you are accepting and consenting to the practices described in this policy.

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We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, address, e-mail address and phone number, and any personal and/or non personal information you wish to share with us.


With regard to each of your visits to our website we may automatically collect information including the following: technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform; information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.


We use the information in the following ways: Information you supply to us. We will use this information: to provide you with information and/or services that you request from us; Information we automatically collect about you. We will use this information: to administer our site including troubleshooting and statistical purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; security and debugging as part of our efforts to keep our site safe and secure. This information is collected anonymously and is not linked to information that identifies you as an individual.


Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We do not rent, sell or share personal information about you with other people or non-affiliated companies. We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to carlalouisebrown@gmail.com.



Rural Tails Dog Grooming Salon

GDPR STATEMENT

All clients using our services please note it is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be used.

"In the Grooming Salon, the following information is stored on a dog grooming card:

Any details you have given to us about yourself, such as your name, phone numbers, and e-mail address."

Any details you have given to us about your dog, such as, his/her name, age, breed, colour, gender etc.
Any details of what we have done to your dog as part of the grooming process - blades, combs used, where we have scissored, nails trimmed, date of the visits etc.
Any traits/likes or dislikes of your dog, such as, sensitive feet etc.
Your dog's temperament within the salon - good, nervous, hard, tendency to bite etc.
Any medical problems that either, you make us aware of, or that we find as part of the Grooming process, such as (lumps, bumps, warts, heart murmur etc.)
These details are kept in hard copy (filed alphabetically by dogs' name) and are locked away each night.

Your name, dogs name, your address, and contact numbers are entered into the form to enable me to contact you about appointments, to advise when your dog is ready, send cards, in case of emergency, etc.

Your name and contact number along with your dogs name are also stored on my mobile phone (only for regular contacts), again to enable me to contact you for the above reasons. No other details are held on my mobile phone about you and my mobile phone is kept safe and secured by the available security settings on the device.

You can also ask to view your card at any time. If you move away from the area, you are welcome to take your card with you to give to your new groomer or you can destroy it.

Any non-returning customer cards will be destroyed within 3 years of non-attendance to our salon.

Our website:

You can browse and visit our website without providing your name and contact details. Like many websites, our server logs capture details of your operating system and browser software, IP address, URL, including the date and time of your visit. We use cookies to analyse how our site is used by visitors. If you do not wish cookies to be saved to your system, you may change your browser settings.

You might choose to provide your contact details if you do any of these things:

Submit a query
We may use your information in the following way:
to respond to enquiries made by yourself
to send appointment reminders via email and text message
to send vouchers and promotions
to ask you for reviewing us
for market research purpose
for record keeping purpose
to deal with enquiries and complaints
to contact you in connection with your appointment, dog collection or drop off, cancellations or rescheduling
Occasionally pictures of your dog may be taken, both before and after, as well as sometimes during the groom, these are for business purposes, mainly social media and on our business pages. Any images taken will remain the copyright of Rural Tails Dog Grooming.

Consent for photos to be taken are to be accepted or declined on the Client Declaration Form.

Please sign.................

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On our website @ www.ruraltails.com

Address
Rural Tails Dog Grooming
2 St Helena Rd,
Polesworth,
Tamworth,
Staffs,
B78 1NW
Tel 07824668261
Director Carla Brown.
23/09/2024

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